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Order and Shipping Policies

Order Processing

Two Day Processing

Orders for stocked merchandise placed by 2 PM Eastern Time are normally shipped the next business day (excludes weekends and holidays).

We strive to have non-stock or special-order parts (excluding custom-built items) shipped from our partner suppliers by the next business day whenever possible.

Custom and Built-to-Order Items:

Custom made items such as spa covers, and built-to-order items such as spas will be shipped factory-direct, upon completion of the manufacturing process which typically runs about 3 weeks.

Examples:

Spa Covers are custom made and will normally be completed and ready for factory-direct shipping via freight delivery service within approximately 4 weeks. Add shipping time in transit, typically up to 10 additional days.

Soothing Waters Spas are custom built-to-order and will normally be completed and ready for factory-direct shipping via freight delivery service within approximately 1-2 weeks. Add shipping time in transit, typically up to 10 additional days.

Shipping Times

Time-in-Transit for Custom and Built-to-Order Items:

Spas

Spa Covers

Large/Bulky Items

Items such as spas and spa covers are too large for package delivery services. After custom-built products are completed,bulky items are then shipped by a freight delivery service for curbside delivery. Please allow up to 10 days time in transit (after manufacturing time)freight delivery within the contiguous U.S. 48-states. These freight items are not shippable outside the contiguous 48-states.

IMPORTANT: Normally the freight company will contact you by phone in advance of the delivery, to let you know the expected arrival window. We strongly recommend that you or someone you trust be at the delivery address to sign for the delivery and check for damage when it arrives. If you give the trucking company permission to leave the delivery without your inspection, you will assume all liability for any damage or loss.

Split / Multi-Package Shipments:

Please don't be concerned if your entire order is not delivered together. Your merchandise may arrive in multiple cartons, and sometimes on different days. It all depends on a number of factors, so please read below before contacting us:

You will normally receive the chemical kit before your spa arrives from the factory.

You will receive supplies prior to a custom-made spa cover, which takes time to fabricate.

Products may be shipped from a different warehouses and arrive separately.

Large, bulky items are often shipped factory-direct (freight), separately from other items such as supplies.

Parts of your order may be shipped by different carriers such as FedEx, UPS, Postal Service, or freight.


To learn more or get started, call Diverse Designs today at 888-666-4011 We’ll be happy to answer your questions or assist in any other way that we can. Thanks for stopping by and happy hot tubbing!

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