Thanks for shopping at www.diverse-designs.com
If you are not entirely satisfied with your purchase, we're here to help.
Accessories and Products:
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
We do not accept returns on chemicals. If your product arrives damaged, please e-mail us pictures of the issue along with your proof of purchase and we will generate a replacement order.
Hot Tubs and Hot Tub Covers:
We do not accept returns on hot tub covers, all covers are custom made to order. If your order arrives damaged please do not accept the delivery and contact us. We will help with shipping claims and generating a replacement order.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.